I’ve been writing about leadership effectiveness and the dynamics of workplaces for more than twenty years. Here is my latest thinking on leaders, teams and organizational development. If you want to read specifically about a certain topic, just click one of them below.
- Leadership Development
- Teams
- Organizational Culture
- Change Management
- Personal Development
- Life’s Epiphanies
Jill’s Latest Posts

My love and hatred for Tim Horton’s
Like most people in my part of the world, I'm addicted to Tim Horton's coffee. And there begins the love/hate
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Grocery bags from Home Depot
Just what constituents the right level of care for the environment? I thought of this with the news that my
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The next generation
I'm much too young to be thinking of grandchildren, but it's certain that I'm old enough to become a grandmother
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Text messaging is coming of age
I've noticed a scary trend in just the last few days (I'm probably way behind everyone else). That is, people
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In memory of J. Dave Winter
Yesterday someone who had a great impact on my work life died. I don't know if Dave Winter was sick for
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Treating captive customers well
We are so used to being treated as strangers, as a cog in the wheel, that it's almost a shock
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Joy and interpersonal relationships
This weekend's garage sale finds included a dog-earred and musty copy of Will Schutz's book on Joy. Joy for me,
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Leaders that invite unwelcome truths
Earlier this month the newspapers were full of the 1985 Air India crash inquiry. We got a glimpse into organizational
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A fix of short fiction from The New Yorker
The View from Castle Rock by Alice Munro was the first book I tackled from the long reading list (see
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Stop working and look for the birds
The cool thing about spring is watching the birds. They seem to be everywhere. After a winter that was eerily
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Summer Reading List
Summer begins on June 21st. One of my greatest joys is the cache of books I have hoarded through the winter.
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Loving the Library
Today I went to the library to do research. Not the on-line research I've become used to, but real, honest-to-goodness
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What’s Your Sign?
Last night I was driving home after a long day of travel, and a cab driver pulled his car across
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