Replace Criticism with Critique: Part One

Every leader faces the dilemma of how to motivate others to do their best, while correcting them when they don’t.  Just this week the news coverage of the Ebola health crisis gave us the sensationalized story of this duality. We read stories of politicians who publicly praise their staff, and then deliver scathing scolding in private meetings and leaked memos. Such stories resonant with us because they mirror what happens in our workplaces. Staff who experience this oscillating between the “carrot and the stick” quickly become cynical and mistrustful.

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