empathy at work

Here’s how to show empathy

Many of the leaders I coach are so focused on their work, and the attainment of goals, that they forget to “see” the people delivering the results. Others say they are cold, aloof, uncaring or worse – scary, brutal, a jerk to work with. Yet, typically, it’s a lack of attention to the skills of interpersonal relations that’s the problem. Layer on natural introversion and a desire to stick-to-the-facts, and you can see how some successful business leaders end up with only reluctant followers.

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