ladder of inference

Powerful Leaders: Choose the Best Interpretation

Thanks to technology, information constantly speeds around the globe. At work, a deluge of emails, voicemails, text messages all compete for our attention – alongside back-to-back meetings, conference calls and rushed hallway conversations. It can be difficult to keep it all straight. And the deluge of information increases our desire to plow through it, without taking the time to pause and give real thought to what we are receiving.

Which leads us to the common problem of misinterpretation. Most of us are getting good at figuring stuff out: If communicators aren’t clear and direct,

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