A lot of clients are in the thick of it – scaling up, in growth or shrink mode, or implementing major projects. As leaders and I unpack their experience, we’re noticing a blue space in between the work on the ground and the eyes on the sky.
On the ground, a focus on day-to-day operational excellence, getting stuff done and doing it better and faster. Great operational plans that are flexible and intelligent responses to success and failure. Focus on customer satisfaction,