Ramos is a leader who seems aloof and uncaring. Not about the business, for which everyone can easily see his passion and commitment. The staff who work for him, though, don’t trust that he needs them.
Another leader, Caprice, is the opposite of aloof; she is always talking with her staff. She asks about their personal lives but shares nothing about herself. Staff don’t trust her because they don’t know her well.
Two different leaders who want to increase the amount of trust others feel toward them.