quiet team

Manage Challenging Behaviours Part 2: The Non-Contributor

In preparation to facilitate new groups, I’m often warned by the leader about the team member who won’t participate. They mean that there will be one or more persons who sit in the room, but don’t speak. While this might be typical behaviour, I find that often – with the right atmosphere and attention – their contribution level rises. Introversion can be part of a natural inclination, and reticence may also be due to a negative work history or hidden team dynamics.

Read more Manage Challenging Behaviours Part 2: The Non-Contributor